Product Returns
1. General Return and Exchange Provisions
1.1. The Buyer has the right to return or exchange goods of proper quality within 14 days from the date of receiving the order.
1.2. Returns of teaware and accessories are possible only provided that the product has not been used, its marketable condition, consumer properties, original packaging, and receipt are preserved.
1.3. According to the law, food products (tea) of proper quality cannot be exchanged or returned. Returning tea is possible only in the event of damage to the factory packaging during delivery or a mismatch with the ordered product.
2. Return Shipping Costs
2.1. If the item is returned for the Buyer's personal reasons (e.g., didn't like the color or size), the cost of return shipping is paid by the Buyer.
2.2. If the item has a manufacturing defect or the wrong item was sent by mistake, the cost of return shipping is paid by the Seller.
3. Refunds
3.1. After the Seller receives and inspects the goods, the funds are returned to the Buyer's bank card (or original payment method) within 3-5 business days.
4. International Returns & Broken Teaware
4.1. The same 14-day return policy applies to international orders. For standard returns (change of mind), international customers are responsible for paying all return shipping costs. We do not charge any restocking fees.
4.2. Damaged or Broken Teaware. Since ceramics are fragile, if your international teaware order arrives broken or damaged during transit, please do not ship it back. Simply email us at mail@chaina557.com with clear photos of the damaged item and the packaging within 48 hours of delivery. We will immediately arrange a replacement or a full refund.